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Call Center Team Leader

BDO Esnad
Heliopolis, Cairo
Posted 5 years ago
122Applicants for1 open position
  • 121Viewed
  • 7In Consideration
  • 14Not Selected
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Job Details

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Job Description

  • The role of Team Leader is to lead, manage and coach a Sales Team of up to 35 agents, being accountable for the delivery of our KPI's and the Vodafone Way. He will be managing a team of Outbound telesales agents, to consistently give the best experience to our customers.
  • As a team leader, he will need to provide leadership, direction and real-time management to a Sales Team in order to deliver service excellence. Ultimately he is responsible for leading the development and execution of the sales department, and play a vital role in proactively growing the business and building the foundation to maximize profitability on an ongoing basis.
  • The role holder should spend 70-80% of their time working closely with their team and the return on this investment of time will be through demonstrating continuous improvement in team/individual performance.
  • Create an environment where people are energized, engaged and enabled through high impact communication and coaching, resulting on team target
  • Motivate sales agents to deliver outstanding results including both commissionable and non-commissionable key performance indicators.

Job Requirements

  • Must be a college graduate.
  • Strong Excel background, problem solving techniques.
  • Minimum experience 2 years at the telesales industry, preferred Vodafone CVM background .
  • Strong leadership skills.
  • Very good English

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