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Job Description
- Deal directly with customers either by telephone or email.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product inquiries.
- Provide pricing and delivery information.
- Perform customer verification.
- Set up new customer accounts.
- Process orders, forms, applications, and requests.
- Organize workflow to meet customer timeframes.
- Direct requests and unresolved issues to the designated resource.
- Manage customers' accounts as an Account Manager.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints.
- Record details of actions taken.
- Prepare and distribute customer activity reports.
- Maintain customer databases.
- Manage administration.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process.
- Other duties as assigned.
Job Requirements
- Bachelor degree in business , commerce or equivalent.
- Excellent English language skills.
- 2-5 years of experience in the same position.
- Customer experience oriented
- Competency using Microsoft office applications.
- Knowledge of administrative procedures and the ability to type.
- A keen eye for small details, to work efficiently with several pieces of documents.
- Strong verbal communication skills.
- Strong negotiation skills.
- Good analytical skills.
- Strong time management skills.
- Experience from 2-5 Years (experience in Client service is an asset/preferable)
