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Job Description
- As a Support Professional, you’ll be troubleshooting for Office 365 out look skype customers and helping them out with any problems or questions they may have about their software.
- Using your expert knowledge, you’ll do whatever it takes to get to the bottom of the issue, making sure they get a first-class experience along the way.
- Working on behalf of our clients the Technical Support Specialist will provide responsive and competent technical support to customers who require help with customer service, product information, or assistance with installation and usage of hardware or software application as required by the needs of each specific product line.
- You will ensure that all customers are satisfied with the effectiveness and efficiency of the support they receive.
- By utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
- You will be effectively managing cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.
Job Requirements
- If you speak English language (B1) you are the candidate we are looking for!
- If you speak German language (B2/C1) you are the candidate we are looking for!
- Additionally if you are familiar with Microsoft products (basic knowledge) and you able to lose the jargon and explain steps in simple way, you are very likely to be successful in our process.
- Technical or Customer Support background is considered as a strong advantage but it is not necessary.
- If you are familiar with Windows Server OS (from 2008) and have knowledge of Windows OS (administration) you are a candidate we looking for.
- On top of that we are looking for good knowledge of Active Directory and TDP/IP , DNS .
