Job Details
Experience Needed:
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Job Description
- Creating new user accounts for new employees and responsible for recovering lost passwords and keeping user data secure.
- Create and implement a network maintenance SOP
- Find and fix the server problems whether the reason of the problem from software or hardware.
- Ensure security firewalls are updated regularly and remain fully functional.
- Serving as the first point of contact for customers seeking technical assistance over the phone or email.
- Handling Domains, Active directory a, DHCP server, Microsoft Exchange and Create & Maintain servers policies and servers security standards
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
Job Requirements
Minimum Qualifications:
- Bachelor’s Degree IT or related discipline
Job Specific Skills:
- 3-5 years of experience in a relevant position
- Good command of both written and spoken English.
- Knowledge in Hard desk management and tools.
- Knowledge in Ethernet cabling and cabling equipment.
- Excellent knowledge in Domains, policies and servers security and firewalls.
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