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MIS Lead Support Engineer

Arabian Systems
New Cairo, Cairo
Posted 5 years ago
39Applicants for1 open position
  • 37Viewed
  • 6In Consideration
  • 31Not Selected
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Job Details

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Job Description

  • MIS Lead Support Engineer is a vital role for our organization, responsible for managing, maintaining and controlling the company software, hardware and connectivity to ensure delivery services is on track and secure our work and projects.
  • Plays an essential role in maintaining the different teams’ productivity ensuring quality and timely execution of the help desk and the other major projects.
  • Duties includes managing, installing, modifying, and repairing computer hardware and software systems, resolving computer and network connectivity problems, and providing technical assistance to technical teams.
  • The lead position maintains quality service by establishing and enforcing organization standards and displays both professional and technical knowledge in providing the assigned responsibilities as listed.

Responsibilities

  • Provide support & analysis for the organization systems, operational and technical issues.
  • Develop strategies that are to be used in implementation of software and hardware systems in the organization
  • Look after the maintenance of the computer systems and make sure that all the departments are functioning properly
  • Look before & after the purchase of the software and hardware systems and plan proper budget and quotations for the systems
  • Oversee requests, incidents and problems related to Help Desk.
  • Coordinates and manage to solve urgent and complicated support issues efficiently
  • Develop MIS process improvements for increased efficiency.
  • Coordinate with cross-functional teams to resolve complex problems/issues.
  • Provide technical support to ensure that hardware and software systems are fully functional.
  • Manage security administration activities for the company systems.
  • Manage and handle the systems upgrades with any new releases & updates
  • Create and generate status and performance reports in timely and accurate manner.
  • Train the employees in using information systems and help them understand the configuration of the systems
  • Manage system maintenance and security activities.
  • Participates in the diagnosis and resolution of hardware and projects/production problems.
  • Schedules, plans and performs systems upgrades, including coordinating the transition from test to production environments.
  • Installs and maintains file servers, workstations, cabling and other network and communications hardware as needed.
  • Recommend the best technical requirements to maintain best productivity and work performance

Job Requirements

  • Bachelor’s degree in Computer Science, Information Systems or any related discipline
  • Eight years or more of experience in a Help desk role and/or MIS specialization.
  • Should be proficient working with all types of operating systems such as Android, Microsoft, Linux, Unix, DOS, etc.
  • Should understand the specifications of the software to be installed in the computers and make necessary pre-installations
  • Ability to troubleshoot any kind of systems related problems and maintain security of the systems
  • Proficient working with the office applications, ERP software, communications systems, etc.
  • Excellent communications skills, with customers, team and stakeholders
  • Technology & IT strategy experience
  • Customer/Business Support-focused mindset
  • Knowledge of related software tools and hardware latest trends.

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