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IT Help Desk Specialist

Rehlat
Cairo, Egypt
Posted 5 years ago
228Applicants for3 open positions
  • 29Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Education Level:
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Skills And Tools:

Job Description

  • Installing and configuring computer hardware, software, systems.
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Resolving problems with networks and other computer systems.
  • Diagnosing system errors and other issues.
  • Following up to ensure full resolution of issues.
  • Running reports to analyze common complaints and problems.

Job Requirements

  • Bachelor Degree in relevant Educational Background (Computer Science – Information System)
  • Call Center background preferred
  • Good Command of English.
  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems.
  • Flexible to work on rotational shifts (24 hours a day)

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