Customer Service Representative - Universal Desk
Allianz -
New Cairo, CairoPosted 5 years ago579Applicants for1 open position
- 8Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Handles all walk-in customers from all the distribution channels, issues payment, investment and tax letters requested by customers and assists them with the settlement of due premiums.
- Supports and finalizes all the simple requests of life policies on the same day.
- Provides any service for any customer's query, requests, and complaints following process and agreed on SLA.
- Collects and receives notifications and follow procedures till finalization.
- Issues P&C products as per agreed on criteria and renew policies within authority limits.
- Replies to all kind of complaints or requests if required.
- Follows up on all client requests to guarantee prompt and regular feedback as required.
Job Requirements
- University degree
- 0-2 Years of experience.
- Experience in customer service is an asset.
