Training Program Coordinator
Speakup -
Maadi, CairoPosted 5 years ago108Applicants for1 open position
- 12Viewed
- 5In Consideration
- 0Not Selected
Job Details
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Job Description
- Receive Confirmed corporate Accounts from Account Management.
- Receive Scheduling parameters and logistics input from Account Management.
- Input program scheduling details, logistics details and follow through on implementation.
- Ensure instructors and clients are informed of all aspects of program and schedule pre-delivery
- Resolve customer complaints.
- Coordinate customer registration and scheduling
- Confirm customer attendance and progress
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Act as the company gatekeeper.
- Suggest and implement solutions when there is a service issue.
- Handle refunds.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Work with customer service manager to ensure proper customer service is being delivered.
- Compile reports on overall customer satisfaction.
- Handle student and instructor logistics and assist in proper resource management
Job Requirements
- 1 to 3 overall experience, teaching experience is a plus
- Graduates only
- Good Communicator
- Adaptive to change
- Detail oriented
- Excellent follow-up skills
- Can work under pressure
- Fluent English is a must
- Ability to multi-task
- Proactive
- Preferably (not a must) has his/her own car
