Customer Service Specialist – Inbound & Voucher Sales

About the Job

Are you foolish enough thinking you can change the world??

Then may be you should join our company. Because, we are!

• Storat.com is one of the hottest and fastest growing Internet Startup based out of Abu Dhabi, UAE.
• It was launched in late 2015 as an online marketplace.
• Today we are 40 employees based out of three locations serving more than 1200 customers.
• The company successfully raised the first investment round and we are working on major expansion in United Arab Emirates.

Why work for Storat.com?

• Lucrative salaries and compensation.
• Stock Options in the company.
• Silicon valley style company, but based in Abu Dhabi.
• We are a true Equal Opportunity Employer.

What would it take to work at Storat.com?

• Bring some jokes with you. We have a fun working environment.
• If you know how to play Foosball, that is a huge plus.
• You should lose the politics at the door. We are a flat organization.
• You should have a challenger mentality.
• You shouldn't be afraid to make mistakes, that is the only way you can learn.
• You should be foolish enough to think you can change the world. That is the only way the world change!
• You should be humble enough knowing that changing the world start by changing ourselves. That may be the only thing we can change!

Job Description:

• We are looking for an enthusiastic Customer Service specialist with excellent Communication skills who will be responsible maintaining good customer relationships.
• The ideal candidate must be an excellent communicator and have superior people skills. She\he must be comfortable presenting products or services over the phone as well as dealing with customer inquiries and handling collection calls.

Responsibilities:

• Receive calls from Customer looking for products and services on Storat.
• Receive chats from customers in Storat.com.
• Convince customers to buy the services.
• Assist customer in creating user account and buying vouchers.
• Send proposals for B2B online orders (example: company requesting quotation for moving service. Or a company requesting quotation for monthly cleaning contract).
• Coordinate with supplier the delivery of services and appointments.
• Make sure Vouchers are redeemed for cash on delivery services and follow up on active orders.
• Follow up on Storat Dashboard, close leads, follow-up on pending customers.