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Job Description
The ERP Support Specialist will work in a support role with Enterprise Resource Planning (ERP) systems users at all levels throughout the organization. The position will be thoroughly knowledgeable about all aspects of the ERP systems software and related database schema. Will design, develop, test, deploy and maintain data processing solutions to enhance the ERP systems.
ESSENTIAL JOB FUNCTIONS
- Acts as a member of an application support team for ERP systems users throughout the organization.
- Work with ERP systems users and management to determine appropriate system configuration and setup.
- Assist ERP systems users with data conversion.
- Thoroughly understand ERP database schema.
- Assist with testing new releases of ERP systems prior to use in a production environment.
- Create documentation and procedures guidelines for ERP systems users.
- Thoroughly understand ERP security subsystem in order to assign appropriate system access to users at different levels throughout the organization.
- Thoroughly understand business practices and procedures in order to design, develop and maintain automated workflow processes.
- Work as a Systems Analyst with knowledgeable persons throughout the Agency and its partners to help define user needs and develop data processing solutions.
- Analyze and troubleshoot ERP system issues reported by end users.
- Design, develop and maintain reports used by technical staff and ERP systems users. (This requires thorough understanding of Software Development Life Cycle).
- Regular attendance at work and at scheduled meetings.
- Demonstrates cultural competence and behaviors consistent with the core values, vision.
Job Requirements
- Bachelor’s degree in Computer Science, Management Information Systems or related field, is required.
- One year experience in (Microsoft Dynamics AX Supply chain & Production)
- Must have familiarity and understanding of SQL, development, database design concepts.
- Excellent experience on Microsoft Dynamics AX 2012 R3.
- Knowledge of AX customization tools required.
- Strong overall knowledge of both the functional and technical aspects of AX supporting multiple projects understanding the systems design and build.
