Technical Support Engineer

CONSULTIX -
New Cairo, CairoPosted 5 years ago

240Applicants for2 open positions

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

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Responsibility:

Providing customer service and technical support for our products, services, and innovative applications.
Submit advanced and creative troubleshooting skills to handle and track customers' issues and follow up with them using various department tools and on-line resources.
Explain complex technical concepts simply with a positive attitude and tone of voice to achieve customer interaction and loyalty.
Implementing technical documentation for new released products.

Requirements:

B.Sc. degree in electronics and communication engineering is a Must.
Excellent presentation and professional written communication skills
Fluency in English
Excellent computer and software skills
0-1 years of experience in technical support, customer service, or system support.
Must have knowledge to troubleshoot and explain in detail various technical applications based on latest technologies in electronics and communication field.
Ability to handle multi-tasks to achieve specific and strategic goals set by supervisors and management.
Egyptians only.