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Job Description
- Tracking of hardware and tools devices shipments/orders
- Manage receiving, delivery and storage of all hardware and tools
- Keep a daily inventory for all hardware and tools on site
- Update Installation progress report daily and send to all concerned (Technical Support Manager, Customer Engagement Manager, Installation Supervisor)
- Coordinate with Technical Support Manager on monthly duty shift needs
- Print, monitor and update monthly duty shift
- Daily coordination with Technical Support team on tasks and plans
- Coordinate daily with client/client representative for the delivery of vehicles according to ramp up plan
- Prepare and send weekly and monthly progress reports to management (Managing Director, Customer Engagement Manager, Technical Support Manager)
- Prepare and send weekly and monthly progress reports client coordinator (Weekly and monthly)
- Liaise between different company departments, client and installation team on site
- Obtain signatures for all installations from client’s coordinator
- Conduct weekly meetings with all technical team members; last week status update and the coming week plan
- Monitor, follow up and measure the progress of installations against agreed upon and communicated plan
- Randomly test and verify at least 15% of the daily hardware installations
- Record and create all installations onto software
- Procure signoff signatures from Installation supervisor for all installations
- Generate sign off sheet for each installation from software and obtain the necessary signatures
- Full understanding of all tracking software solutions
- Understanding of technical plan for all tracking hardware solutions
- Understanding of the hardware and software support model
- Fill in for the assistant installer as needed
- Fill in for technical support as needed
Job Requirements
- Ability to identify and solve problems proactively
- Reporting based on urgency & importance
- Computer familiarity in Microsoft Word, Outlook, PowerPoint, and Excel
- Assets & shipments tracking
- Teamwork
- Adaptability & flexibility
- Decision Making & Problem Solving
- Attention to details
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