Job Details
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Job Description
- Responsible for providing technical assistance and support related to computer systems, hardware or software.
- On-board, off-board users; including creating their profiles and accesses across multiple platforms and systems.
- Maintain daily performance and health of daily computer systems. Assuring that machines and systems comply with the applied policies.
- To accurately record, update and document requests using the IT service desk system.
- To install and configure new IT equipment.
- Walk users through problem-solving process.
- Maintain and operate change requests over existing and new Office 365 users and mailboxes.
- Execute troubleshooting in low OSI-Layers to determine network and connectivity issues.
- Respond to queries either in person or email, or tickets.
- To resolve incidents and upgrade different types of software and hardware.
Job Requirements
- MS Active Directory
- Office 365
- Firewall and VPN
- Sophos Antivirus and SSL VPN
- Microsoft Windows (Clients and Servers)
- VMware
- Cloud principles awareness.
- Networks troubleshooting.
