Senior Customer Care Executive

El-shahawi Group - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
1 open position
About the Job
  • Handle non-technical client requests.
  • Handle clients’ financial request.
  • Responsible for Newsletter mailing.
  • Responsible for all outgoing letters from CRM department.
  • Inform clients of any outstanding payments.
  • Collect accurate client data and update it.
  • Coordinate the issuing of utility letters.
  • Coordinate the return of insurance cheques (For finishing if found).
  • Making sure the customer database is correctly segmented for targeted marketing activities.
  • Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
  • Coming up with creative ideas, preparing proposals, overseeing the production process and execution and reporting the results to the relevant people.
Job Requirements

Qualifications and Educational Requirements

  • Real estate experience is a MUST.
  • Excellent command of English.
  • Relevant educational background.

Preferred Skills

  • Very high communication and interpersonal skills.
  • Ability to multitask and handle stress.
  • Able to work with a team.
  • The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organization’s costs and benefits into account.
  • Adheres to deadlines and appointments.
  • Knows how to handle objections in negotiations.
  • The ability to detect problems, recognizes important information, and links various data; to trace potential causes and look for relevant details.
About this Company

Shahawi Group had its beginnings in 1976 with the development of residential buildings across Cairo. These activities resulted in the formation of the real estate development company known as Galalah, and the company’s success in Ein a began with the groundbreaking development... (More)

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