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Senior Customer Care Executive

El-shahawi Group
New Cairo, Cairo
Posted 5 years ago
53Applicants for1 open position
  • 42Viewed
  • 4In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
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Education Level:
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Skills And Tools:

Job Description

  • Handle non-technical client requests.
  • Handle clients’ financial request.
  • Responsible for Newsletter mailing.
  • Responsible for all outgoing letters from CRM department.
  • Inform clients of any outstanding payments.
  • Collect accurate client data and update it.
  • Coordinate the issuing of utility letters.
  • Coordinate the return of insurance cheques (For finishing if found).
  • Making sure the customer database is correctly segmented for targeted marketing activities.
  • Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
  • Coming up with creative ideas, preparing proposals, overseeing the production process and execution and reporting the results to the relevant people.

Job Requirements

Qualifications and Educational Requirements

  • Real estate experience is a MUST.
  • Excellent command of English.
  • Relevant educational background.

Preferred Skills

  • Very high communication and interpersonal skills.
  • Ability to multitask and handle stress.
  • Able to work with a team.
  • The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organization’s costs and benefits into account.
  • Adheres to deadlines and appointments.
  • Knows how to handle objections in negotiations.
  • The ability to detect problems, recognizes important information, and links various data; to trace potential causes and look for relevant details.

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