Job Details
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Job Description
Main Job Duties:
- Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
- Successful candidate should be able to handle all customers inquiries received timely and professionally.
- Understanding customers' needs and identifying their problems.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Handle customers complaints and requests in a timely manner.
- Follow up with customers payment of installments and late payment reminders.
- Deal directly with customers either by telephone, emails or face to face.
- Follow up the customers
Job Requirements
- Listening skills to understand exactly what customers require.
- Problem-solving skills
- Communication skills
