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Job Description
- Support customers and company engineers by providing troubleshooting/knowledge transfer.
- Provides remote technical support through the Team Viewer platform and through communication with our customers and agents.
- Log support tickets and track status with different team members.
- Support tickets coordination and follow-up.
- Develop articles/blogs for scenarios related to company products.
- Contribute and give User-Training on new systems functionalities.
Job Requirements
- Fluent English
- Knowledge in IT Systems and network is mandatory
- Good analytical and problem-solving skills
- Principles of windows, office and network