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Job Description
Ascertain sustainable solutions within the framework of Incident management process. Also the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability.
- Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise Customers.
- Troubleshoot and Isolate Problems on different Vodafone Germany Products not limited to Company Net, Internet Business, International and National Carrier .
- Solve the Incident within the comply SLA and meet the agreed KPI
- Deal with different Internal Competence Teams ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .
- Work on Shift basis 24*7 including weekends and public on rotational basis
Job Requirements
- Basic IP and Voice knowledge/ Experience in the area of Routing ,Switching, TCP/IP, DSL and ISDN
- Good knowledge of Vodafone fixed, mobile and convergence products and the Vodafone portfolio tool is desirable.
- Good Analytical Skills
- Excellent Customer Orientation and high communication Skills
- Fluent in German and English (Written and Spoken ) Minimum High B2
- 0-1 years of experience in Network Technical Experience
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