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Customer Service Representative

HG.tours
Katameya, Cairo
Posted 5 years ago
35Applicants for2 open positions
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • German and English speakers are needed for customer service position in HG tourism company
  • Location: Katameya or Hurghada
  • We’re offering you competitive salary + Commission

Job Requirements

Qualifications and requirements:

  • Fluent in German and English language
  • 0-2 years experience in a customer service position
  • Greet customers warmly and ascertain problem or reason for calling.
  • Ability to handle foreign customer over the phone
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Suggest solutions when a service malfunctions
  • Can work under pressure
  • V.good computer skills

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