Customer Service Representative
HG.tours -
Katameya, CairoPosted 5 years ago35Applicants for2 open positions
- 1Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- German and English speakers are needed for customer service position in HG tourism company
- Location: Katameya or Hurghada
- We’re offering you competitive salary + Commission
Job Requirements
Qualifications and requirements:
- Fluent in German and English language
- 0-2 years experience in a customer service position
- Greet customers warmly and ascertain problem or reason for calling.
- Ability to handle foreign customer over the phone
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Suggest solutions when a service malfunctions
- Can work under pressure
- V.good computer skills