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Software Implementation Specialist

UnitLabs
Giza, Egypt
Posted 5 years ago
29Applicants for1 open position
  • 27Viewed
  • 14In Consideration
  • 8Not Selected
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Job Details

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Job Description

  • UnitLabs is honored to announce a challenging job opportunity for Software Implementation Specialist to join our software experts responsible for developing, enhancing and implementing our ERP system including CRM, Project management, resource management and financial modules.
  • The objective of the Implementation Specialist is to help customers in achieving maximum value in the shortest possible time of using our systems. In this role you will act as a single point of contact for customer implementation project, being a trusted advisor and advocate to the customer, working closely with the customer to monitor the implementation and providing best practice advice, guidance and enablement.

Main Duties:

  • Responsible for smooth operation on company software products.
  • Collects and analyzes business requirements.
  • Analyzes business process, participates in designing and implementing business cycles and workflows.
  • Instructs users on use of software products and manuals.
  • Aids customer in implementation issues and results verification.
  • Refers major software problems to development department for correction.
  • Works with development department in testing and implementing new product features.
  • Responds to client inquiries concerning product operation and diagnoses operation problems.
  • Responsible for reporting/enhancing software usage and customer satisfactions.

Job Requirements

  • Minimum 5 years’ experience in managing complex implementations.
  • Proven ability to successfully lead and deliver implementation.
  • Bachelor’s Degree in Information Technology, Computer Science or related field is preferable.
  • Experience in a customer facing role involving software technology with collaboration of senior stakeholders.
  • Experience with developing GAP analyses between business processes and Software Applications.
  • Written and verbally communicate a complex message in a simplistic way.
  • Ability to build trusting relationships
  • Logical and methodical approach to problem solving

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JobsIT/Software DevelopmentSoftware Implementation Specialist