Software Implementation Specialist
UnitLabs -
Giza, EgyptPosted 5 years ago29Applicants for1 open position
- 27Viewed
- 14In Consideration
- 8Not Selected
Job Details
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Job Description
- UnitLabs is honored to announce a challenging job opportunity for Software Implementation Specialist to join our software experts responsible for developing, enhancing and implementing our ERP system including CRM, Project management, resource management and financial modules.
- The objective of the Implementation Specialist is to help customers in achieving maximum value in the shortest possible time of using our systems. In this role you will act as a single point of contact for customer implementation project, being a trusted advisor and advocate to the customer, working closely with the customer to monitor the implementation and providing best practice advice, guidance and enablement.
Main Duties:
- Responsible for smooth operation on company software products.
- Collects and analyzes business requirements.
- Analyzes business process, participates in designing and implementing business cycles and workflows.
- Instructs users on use of software products and manuals.
- Aids customer in implementation issues and results verification.
- Refers major software problems to development department for correction.
- Works with development department in testing and implementing new product features.
- Responds to client inquiries concerning product operation and diagnoses operation problems.
- Responsible for reporting/enhancing software usage and customer satisfactions.
Job Requirements
- Minimum 5 years’ experience in managing complex implementations.
- Proven ability to successfully lead and deliver implementation.
- Bachelor’s Degree in Information Technology, Computer Science or related field is preferable.
- Experience in a customer facing role involving software technology with collaboration of senior stakeholders.
- Experience with developing GAP analyses between business processes and Software Applications.
- Written and verbally communicate a complex message in a simplistic way.
- Ability to build trusting relationships
- Logical and methodical approach to problem solving
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