Browse Jobs
For Employers
Post JobLog inGet Started

IT Help Desk Specialist

ITEGY
Sheraton, Cairo
Posted 5 years ago
165Applicants for1 open position
  • 103Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Duties

  • Provide help desk support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT help desk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on Priority
  • Document internal procedures.
  • Install, test and configure new workstations, equipment and software• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Maintain printers, photocopiers, fax and all printing
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Diagnosing and solving hardware/software faults

Job Requirements

  • BSc in computer science or computer engineering. 2 to 3 years of relevant work experience in the Information Technology area. MCSE is a must.
  • Basic network troubleshooting is a must
  • Very Good Command of English.

Similar Jobs

Search other opportunities
JobsInstallation/Maintenance/RepairIT Help Desk Specialist