Job Details
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Job Description
Main Job Duties:
- Receive and handle general patient inquiries
- Ensures follow up of all patients’ requests in case of room transfer or room upgrading in coordination with Admission team.
- Speeds up the discharge cycle through assisting discharging patients to finish all related documentations to maintain their satisfaction and assist in vacating occupied rooms in coordination with Patient Experience Officers (Administration and Admission Team)
- Handles all in-patients and out- patients’ complaints.
- Checks satisfaction and all departments’ service level with all in-patients through conducting the Patient Satisfaction Survey with discharging patients from wards.
- Initiating the complaint cycle in case of presence of any dissatisfied patient desiring to file a formal complaint.
- Reporting patients’ feedback on a daily basis in Guest Relations Daily Report to be circulated to all Departments.
- Ensure full updating of VIP arrivals and VIP inpatients.
Job Requirements
- Education : University degree .
- Experience: 1-3 years experience .
- Problem Solving.
- Customer Service.
- Communication Skills.
Skills:
- Languages : Very Good in both Arabic and English Languages.
- Computer : Excellent Knowledge of MS Word, Excel.
- Good interpersonal Skills.
