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Customer Care Coordinator

Ahram Security Group
Heliopolis, Cairo
Posted 5 years ago
126Applicants for1 open position
  • 90Viewed
  • 27In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Handle VIP customers according to green line process.
  • Receive customer calls and provide the requested information.
  • To be the main contact person with the call center for projects and aftersales services.
  • Contact customers to communicate order updates and delivery time.
  • Meet customers in headquarters and facilitate deliveries.
  • Set appointments for the customers in the factory if needed and make sure all arrangements are ready before customer arrival.
  • Manage order to cash cycle on system from customer registration to order releasing.
  • Facilitate internal communication with planning, finance, Etc.
  • Receive and manage customer complaints if any.
  • Properly report feedback received from customers if any to the concerned parties inside the organization.
  • Manage administration work of the projects sales and aftersales sector.
  • Make sure that documents cycle is respected and completed.
  • Build sustainable relationships of trust with customers through open and interactive communication.

Job Requirements

  • Qualification: Bachelor degree in a relevant major.
  • Experience: 3-5 Years in Customer Support.
  • Age preferred to be less than 27.
  • Male or Female.
  • Excellent computer skills (Excel, Word, PowerPoint).
  • Excellent communication and presentation skills.
  • Intermediate level of English is sufficient.
  • Very High level of self confidence.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize and manage time effectively.

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