Cloud Support Administrator

Raya -
6th of October, GizaPosted 5 years ago

53Applicants for1 open position

Job Details

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Align with Cloud operations team to perform second line troubleshooting if needed
Manage VMware Infrastructure/VSphere clusters on Production, Corporate and Test/Development environments
Propose VM provisioning solutions to be analyzed and/or implemented
Evaluate and apply version updates to ESX hosts and vulnerability patches as needed
Cover Data Centers shifts 24/7 according to the shift schedule maintained by Data Center team leaders
Perform Data Center physical eye check
Log all incidents and customer communications in the ticketing system
Monitor and Support Data Center Infrastructure using Data Center monitoring tools
Facilitate Data Center customers’ visit with Security and Facility department
Log Customers’ equipment in the Data Center CMDB, establish the required relationships and ensure that it’s visible in the Data Center CMDB reports
Collect the required approvals for any Change requests, Incidents and Problems
Communicate the required RFO to the customer & respond within the agreed upon SLA
Escalate incidents/problems to the second tier support
Follow the ISMS policies, procedures, and all other ISMS requirements

BSc. in Computer Engineering, or Computer Science
From 1-2 years of relevant experience
Linux /Windows system administration
Hands on experience in configuring and using VMware hypervisor “ESXi” and open source hypervisors such as KVM
Good knowledge of Data Center hardware (Routers, Switches, Firewalls, IPSs, Servers, Storages, SAN switches, etc.)
OS Certificate (MCSA, RHCA) is required
Hands-on Virtualization environments (VCA, VCP)
Good knowledge of Storage Fundamentals (EMC – ISM)
Work is on rotational shift bases