IT Helpdesk Administrator

Raya -
6th of October, GizaPosted 5 years ago

144Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Respond to requests for technical assistance in person, via phone, electronically.
Administrate users’ machines remotely using SCCM.
Deploy users’ OS using MDT and WDS. Run daily reports to set the action plan needed to fix any alerts or problems on user’s machines.
Use Kaspersky and WSUS console to check windows and antivirus updates status on users’ machine and push updates if needed.
Administrate help desk software “Manage Engine, SCCM, MDT, WSUS, WDS, etc.”
Recommend Active Directory Group Policies needed to control user’s behavior to enhance the overall machines performance
Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations.
Diagnose and resolve technical hardware issues.
Log all help desk interactions and Prepare activity reports.
Track and route problems, requests and document resolutions.
Log time sheet on daily basis for resolved and closed tickets
Follow the ISMS policies, procedures, and all other ISMS requirements.
Follow ISO 27001 and ISO 20000 procedures

Bachelor degree in Engineering Communications/Electronics.
Very deep knowledge of automated and centralized deployment servers as SCCM, MDT, WSUS, WDS, etc
Very good knowledge of MS systems administration
Hands on experience with Antivirus software and its Admin Kit
Deep awareness of links between the different customers' applications
Deep awareness of the applications securities and segregation of duties
ITIL & CCNA are a must
Very good customer orientation and communication skills
Effective time management & troubleshooting skills
Advanced analytical skills and ability to exercise sound judgment and problem solving