IT Specialist (Help Desk)

Daltex -
Mohandessin, GizaPosted 5 years ago

189Applicants for1 open position

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Installing and configuring computer hardware operating systems and applications ( hardware, software, systems, networks, printers and scanners, other devices )
Planning and undertaking scheduled maintenance upgrades
Monitoring and maintaining computer systems and networks;
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues, as well as responding to breakdowns, investigating, diagnosing and solving computer software and hardware and users faults
Repairing equipment and replacing parts,
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Responding within agreed time limits to call-outs
Checking computer equipment for electrical safety, as well as security systems
Maintaining records of software licences, as well as all maintenance documents & forms
Managing stocks of equipment, consumables and other supplies.
Prioritizing and managing many open cases at one time
Working continuously on a task until completion (or referral to third parties, if appropriate);
Rapidly establishing a good working relationship with customers and other professionals