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Job Description
- Serves as the principal level relationship and trusted advisor with clients for all project engagements with the client’s organization
- Works with leadership to establish long term strategies for building and growing client relationships
- Aligns services with the needs of the client, identifies the client’s future needs, and determines where can intersect with new services and support
- Builds, develops, and grows strategic business relationships vital to the success of projects and long-term engagements
- Updates leads and records business development activities in the CRM database
- Assists or leads resolution of project and client relationship issues
- Understands client’s strategic goals and standards and assures all projects are delivered in accordance with those goals and standards
- Provides leadership and mentoring to Project Managers assigned to their projects
- Oversees the activities of the project team to achieve Total Project Success
- Ensures projects are executed according to the plan and are of the highest standards to support long-term relationships with clients
- Responsible for overall preparation of proposals in coordination with the marketing department, utilizing input from technical staff
- Responsible for all project management activities, which includes (but is not limited to) establishing the project scope with the client, preparing and negotiating fees and contracts, preparing and managing the schedule and man-hour budget, conducting a project kick-off meeting, maintaining communication with the client, attending meetings, managing risk, implementing a QA/QC plan, and performing job closeout processes
- Responsible for projecting monthly revenue expectations for projects and working with the location Operations Director in planning workload and office staffing
- Responsible for working with clients and Project Managers to collect accounts receivables in accordance with Program AR goals
- Negotiates a standard contract and fee schedule where possible to help ensure continued profitability for clients of large scope and complexity
Job Requirements
- The ideal candidate will have related bachelor’s degree and at least 5 to 8 years of sales experience (preferably in a Technology/Sales & Marketing field) and demonstrated success achieving sales goals, or equivalent combination of education and experience
- Ability to learn complex technical products and solutions. Knowledge of networking and PC applications hosted email and security services strongly preferred
- Ability to thrive in a fast-paced commission-driven sales environment is a must
- High level of technical aptitude with strong presentation skills
- Proficient in customer relationship management systems and MS Office Suite including Outlook, Word, Excel, PowerPoint
- Effective communication skills via phone, email, web chat and in-person
- Solution Selling Skills preferred, and strong listening skills are a must
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