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Job Description
- Take full responsibility and end-to-end ownership of customer shipments.
- Act as a primary point of contact for customers . and communicate proactively to keep customers informed of any issues.
- Engage in constructive issue resolution. This includes dealing with escalations and complaints.
- Address root causes and seek continuous improvements.
- Constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
- Willingness of going the extra mile for the customer.
- Thinking out of the box and with focus on providing solutions.
- Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and, drivers of success.
- Actively work together with colleagues within and beyond functions and locations.
- Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
- Display accountability for customer satisfaction, by owning and, managing customer facing activities.
Job Requirements
- Strong interpersonal and communication skills.
- Passion for Customer Service.
- A pro-active person with a service-oriented mindset.
- Able to work under pressure.
- Well organized, efficient and effective.
- An excellent team player.
- Very good in English and Arabic (written and oral)