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Customer Service Representative

Ahmed El-Sallab
Nasr City, Cairo
Posted 5 years ago
106Applicants for4 open positions
  • 22Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Take full responsibility and end-to-end ownership of customer shipments.
  • Act as a primary point of contact for customers . and communicate proactively to keep customers informed of any issues.
  • Engage in constructive issue resolution. This includes dealing with escalations and complaints.
  • Address root causes and seek continuous improvements.
  • Constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
  • Willingness of going the extra mile for the customer.
  • Thinking out of the box and with focus on providing solutions.
  • Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and, drivers of success.
  • Actively work together with colleagues within and beyond functions and locations.
  • Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
  • Display accountability for customer satisfaction, by owning and, managing customer facing activities.

Job Requirements

  • Strong interpersonal and communication skills.
  • Passion for Customer Service.
  • A pro-active person with a service-oriented mindset.
  • Able to work under pressure.
  • Well organized, efficient and effective.
  • An excellent team player.
  • Very good in English and Arabic (written and oral)

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