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Job Description
- Be the primary point of contact and build long-term relationships with customers.
- Help customers through email, phone, online presentations and in person meetings.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Responsible for working with the Sales team to on board and integrate new clients and developing existing client relationships.
- Prepare reports on account status.
- Assist with challenging client requests or issue escalations as needed.
- Negotiate contracts and close agreements to maximize profits.
- Liaise between the customer and internal teams.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Job Requirements
- Digital marketing knowledge background is a plus
- Experience is a plus
- Excellent interpersonal skills
- Reporting and documentation skills
- Arabic and English fluency
- Follow up and time management skills
- Emotional intelligence and conflict management
- Problem-solving and creative thinking
- Negotiation skills