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Job Description
- Set, plan and implement social media and communication campaigns and strategies
- Provide engaging text, image and video content for all social media and professional accounts
- Respond to customers in a timely manner
- Monitor, track and report on feedback and online reviews
- Organize and manage events to boost brand awareness
- Coordinate with Marketing, PR and Communications teams
- Liaise with Development and Sales departments
- Respond to customers in a timely manner
- Build relationships with customers, industry professionals and journalists
- Stay up-to-date with digital technology trends
- Manage client participants on the platform, their registration/withdrawal, client invoicing/follow up, responds to questions, and monitors participants’ performance and progress.
- Communicate platform/project related announcements, changes, updates, etc. to participants on a timely basis.
- Develop reports for the company and the client on the candidates’ performance on the project.
Job Requirements
- Bachelor degree in business administration or any relevant degree
- Proven work experience as a community manager or similar role of minimum 3 years.
- Experience planning and leading community initiatives
- Ability to identify and track relevant community KPIs
- Excellent verbal communication skills
- Excellent Arabic writing skills
- Excellent interpersonal and presentations skills
- Hands on experience with social media management
- Ability to interpret website traffic
- Knowledge of online marketing
- Attention to detail, critical-thinker, and problem-solver
- Community engagement skills
- Able to use applications and systems
- Reporting skills
- Client account management skills
- Encouraging and inspiring
- Positive personality
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