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Medical Call Center Manager

InfoMed Medical Services
Heliopolis, Cairo
Posted 5 years ago
202Applicants for1 open position
  • 29Viewed
  • 14In Consideration
  • 5Not Selected
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Job Details

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Job Description

  • Manage our medical team and all medical queries and recommendations
  • Manage on ground physicians and specialist referrals
  • Manage our medical call center communications and team
  • Establish and develop the call center policies and procedures ( ex: call center medical guidelines complain about tracking, complaint handling,…) that will enhance and the scope of the medical unit.
  • Enhance client relations, coordinate activities, and plans, and promote health programs.
  • Develop and conduct the training needed for the call center
  • Evaluate the work activities of the call center and suggest enhancement processes when needed.
  • According to workload, schedules are established and assignments are distributed among staff.
  • Supervises and coordinates the work activities of the staff.
  • Review and analyze work process and activities to improve service utilization.
  • Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
  • Manage change in the work process when needed, such as work restructuring, technological innovations, and shifts.
  • Develop and maintain computerized record management systems of all the clients' profile and data.
  • Participates in the development and implements policies to preserve the confidentiality of information contained in the medical records and monitors compliance.
  • Resolves problems that arise with releases of confidential medical information, misplaced medical records, or irate clients.
  • Establish complain tracking and quality management systems.

Job Requirements

  • 5 years Min Medical Call Center experience.
  • Min Specialist degree in medicine.

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