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Call Center Team Leader- Alexandria

Majorel Egypt
Bourj Alarab, Alexandria
Posted 5 years ago
123Applicants for8 open positions
  • 35Viewed
  • 0In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Support agents with difficult calls.
  • Monitor agent activity and report variances to administrator.
  • Provide coverage in agent scheduling gaps.
  • Foster a team environment.
  • Ensure that orientation and training standards are continued.
  • Be in charge of running and managing the call center daily
  • Schedule and organize shift patterns for team members
  • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Conduct regular review of all call center agents performance and organize training sessions for underperformers

Job Requirements

  • 1 year of experience in the same position
  • Excellent command of English
  • Efficient when using MS office
  • Bachelor's Degree
  • Strong communication and problem solving skills

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