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Job Description
Role Summary:
- IB Operations Lead will be responsible for structure and maintenance process of IB & Common Objects (Account - Contact - Site - Address, IB Location) and build necessary mechanism to measure success of the process.
- Additionally, drive Services variable cost productivity (Material, Labor, Other Variable Cost) through programs, projects, proactive and reactive actions and leadership, and improve Services Business profitability across Africa region
Essential Responsibilities:
- Understand common objects and how they are managed for different CRMs used in the region
- Be the key contact for the region for Global IB related initiatives and programs
- Design and validate the process related to lifecycle of each element of Common Objects
- Support Service Customer Relationship Management program team during deployments
- Drive specific projects focused on Material, Labor and Other Variable Cost productivity
- Defines and implements the productivity strategy across Africa Services organization.
- Develops profitability analysis and business cases, manages assigned projects and is responsible for achieving the designated results (Contribution Margin within budget constraints), while supporting operational excellence and KPI improvements.
- Focus on improvements and best practices that will positively impact the operating efficiency in the medium- long term, leading to increased income from operations
- Drive and report on Cost Saving Bullet Train activity, to include metrics on savings position.
- Review contract profitability/ Cost outliers and accordingly build with operations a clear strategic plan that can better impact business profitability.
Job Requirements
Qualifications/Requirements:
- 5 to 7 years of experience in a relevant field as minimum.
- BS degree or a BA degree in Finance or Engineering area.
- Strong preference for Analytical and Statistical skills.
- Fluent in English with strong influencing skills.
- Experience working in a global business environment with sound understanding of global process and transactional flows Excellent verbal and written communication skills and the ability to communicate complex business issues in a clear/concise manner.
- Strong analytical skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
- Clear thinking/problem solving: successfully led projects/process improvements within operations/finance function; able to quickly grasp new ideas
- Adaptable/Flexible: being open to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
- Integrity: accepting and adhering to high moral, ethical, and personal values in decisions, communications, actions and when dealing with others
- Confidence/Assertiveness: strong influencing skills