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Export Customer Service Coordinator (SAP User)

Heliopolis, Cairo
Posted 5 years ago
124Applicants for2 open positions
  • 123Viewed
  • 8In Consideration
  • 109Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

Roles and Responsibilities (Not limited to)

  • Handling of customer accounts and following through all inquiries till resolved.
  • Effective management of large amounts of daily written communication and incoming calls, (order entry and daily management of customer orders) answering to customers inquiries.
  • Follow up with supply team to secure timely order fulfillment.
  • Provide accurate, valid information to customers’ inquiries using the right methods/tools.
  • Coordination with forwarders and preparation to execute shipments from worldwide shipping platforms.
  • Invoicing and preparing of all export documentation.
  • Electronic submitter and collection of certificates from chamber of commerce.
  • Occasional direct submitter of original export documents to bank.
  • After sales support service – handling complaints, providing appropriate solutions and alternatives to ensure resolution to problem.
  • Other duties as assigned

Job Requirements

Qualifications

  • Bachelor’s degree in business administration/marketing.
  • 3-5 years’ experience in customer support

General Requirements:

  • Excellent communication skills
  • Ability to adapt / respond to different personalities
  • Outstanding Interpersonal skills
  • Ability to work with a team and being an effective team member
  • Ability to work under pressure and meet deadline.
  • Ability to build rapport easily with customers from different backgrounds
  • Great Organization skills and ability to multi task
  • Excellent knowledge of MS Office Programs
  • SAP user

Language Skills:

  • Fluent English language;
  • Excellent verbal and written communication skills.

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