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Telesales Team Leader - Alexandria

QTM Digital
Alexandria, Egypt
Posted 5 years ago
61Applicants for1 open position
  • 55Viewed
  • 10In Consideration
  • 36Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Manage Telesales staff to ensure that they are appropriately motivated and trained and carry out their responsibilities to the required standards.
  • Coaching, inspiring and motivating the sales team
  • Ensuring the team meets sales targets as set by the business
  • Developing and maintaining customer relationships
  • Monitoring random calls for quality assurance
  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
  • Resolve any problems arising form telesales agents and give our customers higher outcome that reflect company’s ethics and values
  • Reporting on team performance and associated KPIs

Job Requirements

Minimum Qualifications:

  • (Bachelor's) degree

Job Specific Skills:

  • Experience using a call dallier and CRM system
  • Excellent knowledge of documents management
  • Communication Proficiency.
  • Customer/Client Focus.
  • Leadership, Organizational Skills & technical Capacity.
  • High Problem Solving/Analysis.
  • Minimum Experience: 3 – 5 years.

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