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Telesales Agent - Alexandria

QTM Digital
Alexandria, Egypt
Posted 5 years ago
67Applicants for3 open positions
  • 67Viewed
  • 7In Consideration
  • 55Not Selected
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Job Details

Experience Needed:
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Education Level:
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Skills And Tools:

Job Description

  • Make Outgoing calls and respond to customer’s emails .
  • Resolve and handle customer complaints and Answer questions about products or the company.
  • Contacting potential or existing customers to inform them about our products and services.
  • Placing customer selling order into computer system, provide product and service information to customers.
  • Research required information using available resources
  • Route calls to appropriate resources and follow up customer calls where necessary .
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer call.

Job Requirements

  • Experience 2-3 years in the same position is preferred
  • Resident in Alexandria is a must.
  • The English language is a must.
  • Technology / Marketing filed is Must
  • Knowledge of customer service practices and principles.
  • Ability to handle the stressful situation appropriately

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