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Job Description
We’re looking for someone to join our diverse regional team as a Training and Development Specialist. You will be based in our Maadi office in Cairo.
- The Training and Development Specialist role will primarily be to support the development of SYKES leadership population by delivering our leadership training content.
- Supporting the leadership team in Egypt.
- You will also collaborate in the development of leadership colleagues across Europe and some of our other global sites.
- You will however find it as a varied role and you will put your stakeholder management skills to good use.
- Consulting with senior leaders across the business and advising on the best solutions to fit their needs.
Job Requirements
- Learning and Development or Training qualification
- A successful facilitator with strong coaching skills
- Takes personal accountability and drives continuous improvement
- Proven track record of delivering tangible results/in training environment
- Ability to work in a fast paced, dynamic and often pressured environment
- Ability to establish credibility quickly and influence at all levels within the organization
- Excellent planning & organizational skills
- High attention to detail
- Team player, internally motivated self starter
- Excellent written and oral communication and presentation skills
- Computer literate with an excellent working knowledge of Word, Excel and Outlook
- Experience of working in a multicultural, commercial business (preferable Contact Centre) environment
- Experience of developing and delivering blended development solutions
- A basic knowledge of HR processes and procedures
- Experience creating E Learning and working with authoring applications would be an advantage
- Experience of implementing and managing assessment and/ or development centers
- Experience of implementing and managing succession planning process
- University Graduate of any relative discipline
- Proven record for core competencies: Organizational development, self management, remote management
- Communication, Planning & Organizing & Working to Objectives/Results Oriented
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