Job Details
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Job Description
- We are looking for professionals who want to work for a support team, unlike any other support organization.
- We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.
- L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets.
- It is essential to have a deep understanding of software support tools and strong technical skills.
- World class service is more than solving the issue, it’s about providing the customer with an experience.
- L2 agents are expert communicators and strive for high-quality scores.
Responsibilities:
- You will be working in an atypical customer contact center.
- You will connect with customers through different channels supporting cutting-edge products.
- You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.
Job Requirements
Mandatory Requirements:
- Bachelor’s degree or equivalent
- Perfect spoken and written English
- 4+ years as a front-line agent supporting software products
- Ability to read code without any problems, regardless of the programming language
- Ability to write basic scripts in various programming languages (from automating jobs to creating connectors)
- Ability to learn multiple products across multiple technologies
Intermediate to advanced understanding/administration of the following:
- Windows or Unix/Linux Server
- Network and Web servers
- Database MS SQL / MySQL / Oracle / PostgreSQL
- Sharepoint
- Active Directory
- Java / JavaScript / CSS / HTML
- AWS
- Docker
- Python
