Customer Service Representative
traxl -
Nasr City, CairoPosted 5 years ago72Applicants for1 open position
- 67Viewed
- 12In Consideration
- 16Not Selected
Job Details
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Job Description
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Utilize computer technology to handle high call volumes
- Assist with placement of orders, refunds, or exchanges
Data input:
- Open and maintain customer accounts by recording account information
- Prepare product or service reports by collecting and analyzing customer information
- Keep records of customer interactions, process customer accounts, and file documents
Job Requirements
- 0-3 years of experience in customer service and support.
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices or ability to learn.
- Excellent computer skills.
- Customer orientation and ability to adapt/respond to different types of characters
- Tactful, with excellent selling, communication, negotiation skills and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
- Fluency in English and Arabic
- Prioritizing, time management and organizational skills.
Candidates with the Following Will Be Preferred:
- Proven customer support experience
- Experience in Corporate communication
- Excellent English Skills.
