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Contact Center Agent - Turkish Speaker

Nestle Business Service
New Cairo, Cairo
Posted 5 years ago
81Applicants for1 open position
  • 12Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Provides first level phone and webform assistance on various types of Employee Services query and/or requests.
  • Escalates queries and requests accordingly to the next tier level or Team Lead and make necessary actions to ensure that the case will be resolved.
  • Provides call back to employee/caller to case analysis and resolution.
  • Performs Basic SAP Maintenance such as Address Changes and Personal Data Changes base on the call requests and always refer to process documentation for instructions.
  • Communicates with highest standards of quality and professionalism.
  • Continuously enhance expertise and knowledge on all Employee Services processes and tools. In line with this is the ability to effectively communicate, provide instructions and options to employees/callers.
  • Understands the case management process, instructions and documentations.
  • Communicates any change/update requests on Knowledge Base information to team lead.
  • Initiates updates on process documentation (SR) on any procedural and informational changes for approval
  • Improves activities and processes continuously to increase efficiency in the workplace.
  • Performs other tasks assigned by the Team Lead or Manager as required based on business need.

Job Requirements

  • Bachelor's Degree
  • Native
  • Residence/Student visa is a must
  • 0 to 2 years of work experience in the Contact Center industry.
  • Knowledge in contact center metrics and methodologies
  • Experience in SAP HR/PY Processes is preferred

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