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Contact Center Training Executive

Emaar
Cairo, Egypt
Posted 5 years ago
195Applicants for1 open position
  • 46Viewed
  • 4In Consideration
  • 42Not Selected
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Job Details

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Job Description

  • Assist new joiners with onboarding and, raise /coordinate relevant access to all required systems
  • Prepare/Update training material both for new joiners/ senior agents
  • Build training programs and plans
  • Schedule and conduct training/refresher sessions by creating training programs and plans
  • Prepare training schedule for new joiners & assist the new joiners during the OJT period
  • Provide feedback and assistance to the new agent’s readiness to go-live on the floor
  • Prepare and update trackers for future reference.
  • Prepare assessment question.
  • Identify training needs by evaluating strengths and weaknesses
  • Check agents progress after training sessions

Job Requirements

  • Minimum Bachelor Degree in Education, Training, HR or related field.
  • Minimum 3-4 years of training experience in a Soft Skill driven environment (Any relevant certification is a plus).
  • Good English language skills required.
  • Excellent communication skills both written (Email/Chat) and verbal (Voice)
  • Good problem solving, probing and influencing skills
  • Strong customer service skills and the passion to motivate others
  • Proficiency in MS Office and presentation skills. Attention to key detail
  • Comfortable to work within an agile team
  • Excellent active listening and organizing skills
  • Ability to build rapport with diverse and differently motivated individuals, groups and departments

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