Contact Center Training Executive
Emaar -
Cairo, EgyptPosted 5 years ago195Applicants for1 open position
- 46Viewed
- 4In Consideration
- 42Not Selected
Job Details
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Job Description
- Assist new joiners with onboarding and, raise /coordinate relevant access to all required systems
- Prepare/Update training material both for new joiners/ senior agents
- Build training programs and plans
- Schedule and conduct training/refresher sessions by creating training programs and plans
- Prepare training schedule for new joiners & assist the new joiners during the OJT period
- Provide feedback and assistance to the new agent’s readiness to go-live on the floor
- Prepare and update trackers for future reference.
- Prepare assessment question.
- Identify training needs by evaluating strengths and weaknesses
- Check agents progress after training sessions
Job Requirements
- Minimum Bachelor Degree in Education, Training, HR or related field.
- Minimum 3-4 years of training experience in a Soft Skill driven environment (Any relevant certification is a plus).
- Good English language skills required.
- Excellent communication skills both written (Email/Chat) and verbal (Voice)
- Good problem solving, probing and influencing skills
- Strong customer service skills and the passion to motivate others
- Proficiency in MS Office and presentation skills. Attention to key detail
- Comfortable to work within an agile team
- Excellent active listening and organizing skills
- Ability to build rapport with diverse and differently motivated individuals, groups and departments