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Job Description
Job Description
- Answer all incoming and outgoing calls of the call center to respond to customers’ requests and achieve customer satisfaction.
- Provide follow up, occasional campaigns and callbacks blended with normal inbound calls to solve customer complaints.
- Investigate all inquiries, requests, and complaints received via all channels available to validate and escalate customer problems.
- Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
- Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services.
- Work on achieving own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
- Update own awareness of all the services and products provided by the company.
- Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems.
Job Requirements
Skills
- Bachelor degree from a recognized university 0-2 years of experience in the same function.
- Very good English both spoken and written.
- Very good computer skills.
- Automotive background is preferable.
