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Job Description
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
- Receive payment and record receipts for services.
- Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
- Hear and resolve complaints from customers .
- Filing and maintain records
- Transmit information or documents to customers, using computer,
- Scheduling appointments, and maintain and update appointment calendars.
- Analyze data to determine answers to questions from customers or members of the public.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Keep a current record of staff members' whereabouts and availability
- Collect, sort, distribute and prepare mail, messages and courier deliveries.
- Process and prepare memos, correspondence, travel vouchers, or other documents
- Arrange conferences, meetings, and travel reservations for office personnel.
- Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area
Job Requirements
- Education : Bachelor's degree business administration or a related field.
- Certificates: Customer Service Certificate.
- Experience: Fresh or 1 year of experience .
- Language : Excellent written and spoken English
- Computer : Ability to use Microsoft Office to include Microsoft Word, Excel and email
