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Customer Service Executive (Freight Forwarding)

Pan Marine Group
Alexandria, Egypt
Posted 5 years ago
173Applicants for1 open position
  • 157Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Develop strong relationship with clients and provide excellent customer service
  • Receive and validate client requests including shipping documents
  • Follow-up with operation team for shipping, Trucking and customs clearance updates and keep client up-to date.
  • Handle any special requests from clients
  • Work closely with operation, custom clearance and accounting departments to ensure smooth operation and customer satisfaction
  • Manage client’ daily emails and phone calls & resolve their issues and claims in accurate and timely manner to ensure customer satisfaction.
  • Sending daily reports to clients to keep them updated with their shipments status.

Job Requirements

  • Strong customer service skills
  • Strong computer skills
  • Ability to multi-task
  • Decision making and problem solving skills
  • Ability to prioritize and manage time
  • Attention to detail and accuracy

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