Technical Support Engineer
Qsource -
Heliopolis, CairoPosted 5 years ago163Applicants for1 open position
- 153Viewed
- 1In Consideration
- 53Not Selected
Job Details
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Job Description
Troubleshoot Problems
- Ability to analyze major network or help desk problems and research solutions
- Ability to develop, test and implement solutions to unique or unusual problems detected during troubleshooting
- Ability to document and communicate problems, solutions and the implementation process
- Knowledge of latest IT technologies and how they may apply
- Knowledge of established troubleshooting guidelines and procedures and ability to use them
- Ability to set up and document new troubleshooting procedures
- Use open and closed questions in troubleshooting problems with customers
Provide Customer Service Support And Training
- Knowledge of the operations of other technical groups and ability to effectively provide liaison for users with these groups
- Ability to identify and develop new or improved user training
- Understanding of knowledge management principles and how they are implemented in the organization
Provide System Maintenance And Tracking
- Knowledge of information security and how prompt reporting of security breaches mitigate potential problems
- Ability to manage and supervise help desk services
Install And Upgrade PC And Network Devices
- Install and properly configure wireless end user network devices and connections
- Basic ability to install new network architectures or configurations
- Ability to conduct large scale software deployments
- Knowledge of the design and installation of network cabling
- Basic understanding of the organization's network and LAN architectures and supporting technologies
Job Requirements
- B.SC of Computer Science, Information Technology, Engineering, or any relevant field
- Self-Study or Certified CCNA, MCSA
- V.Good Communication skills
- V.Good Command of English
- Gender: Males only
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