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Specialist Call Center - Consumer Postpaid

Orange Egypt
Cairo, Egypt
Posted 5 years ago
316Applicants for10 open positions
  • 285Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Answer all incoming and outgoing calls of the Postpaid call center to respond to customers’ requests and achieve customer satisfaction
  • Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
  • Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
  • Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
  • Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services.
  • Work on achieving own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
  • Use available learning methods and tools to develop own skills
  • Use the available tools and systems to document customer requests and to provide the correct information and services
  • Update own awareness of all the services and products provided by the company.
  • Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems.

Job Requirements

Education

  • Bachelor degree from a recognized university.

Experience

  • 0-2 years of experience in the same function.

Skills and abilities

  • Very good English both spoken and written.
  • Very good computer skills.
  • Strong Customer Orientation.
  • Strong communication, listening and interpersonal skills.

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