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Travel Consultant

6th of October, Giza
Posted 5 years ago
92Applicants for15 open positions
  • 4Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Handle customer inquiries and request.
  • Deliver good customer experience.
  • Book tickets, hotel, and packages for the customers.
  • Cooperate with clients to determine their needs and provide alternatives for them.
  • Handle escalation cases.
  • Work on the off queue work baskets.
  • Educate the customer on how to use the system.
  • Make sure to deliver an exceptional customer experience.
  • Cross-selling.
  • Escalate any issue to the appropriate department.
  • Meet profit and sales targets.
  • Record and share an appropriate channel of communication in order to help to improve his colleagues.
  • Identify gaps in the process
  • Handle any pending issues as refund, booking and payment issues.
  • Deal with occurring travel problems, complaints or refunds.

Job Requirements

  • Minimum 1 year in the travel industry is a must.
  • Bachelor degree in any related field.
  • Previous Experience in the online travel agency is a must.
  • Excellent knowledge of Amadeus, Sabre is a must.
  • Very Good in English is a must.
  • Previous Experience in the call center is a plus.
  • Knowledge of Tourism Terminologies.
  • Solid knowledge of Aviation & hotel industry.

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